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Platform FAQs

How do I delete my data?​​

Deleting your organization​​

You can delete your account by going to the settings page from the drop-down menu, triggered by clicking on the profile picture in the top navbar.
Once, you are in the settings page, scroll down to Delete Organization section, click onDelete My Account and confirm to delete the organization data.
Delete Organization

Deleting your Account​​

You can delete your account by going to the profile page from the drop-down menu, triggered by clicking on the profile picture in the top navbar.
Navbar profile
Once, you are in the profile page, click on Delete My Account, and confirm to delete your data.
Delete Account

Is GMetri WCAG AAA compliant?​​

According to the WCAG guideline page,
WCAG is primarily intended for:
  • Web content developers (page authors, site designers, etc.)
  • Web authoring tool developers
  • Web accessibility evaluation tool developers
  • Others who want or need a standard for web accessibility, including for mobile accessibility
GMetri Platform is WCAG AAA compliant. AAA refers to the highest level of success criteria.
To understand different levels of conformance, head here.

Does GMetri Collect PII?

PII, or personally identifiable information, could include social security numbers, credit scores, credit card & payment info, birth dates, health information, etc.
GMetri does not collect any PII, nor does it need any PII for its functioning.

Whenever I type anything on Firefox (Desktop mode), 3D scenes start behaving strangely

This happens when QuickFind is enabled in Firefox. You can disable the "Search for text when you start typing" setting from here:
Firefox QuickFind setting
Disable "Open only in supported browsers" in Setting > Preferences
"Open only in supported devices" option
This will ensure you get this "Continue Anyway" button in the deployment link
Continue Anyway option

My assets disappear when I refresh the Editor. Also, there's no save button. What's happening?

A GMetri experience can consist of many scenes. When you open the editor, you always land on the first scene. Ensure that you are on the scene that you want by selecting it from the Structure Panel.
The Editor doesn't have a save button because everything you do in the editor is saved real-time (like Google docs).

What is my Workspace Slug?

Workspace slug refers to the 6-character string you see after https://portal.gmetri.com/, after you log in. In the screenshot below, the workspace slug is rnghud.
Workspace Slug
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Last modified 4mo ago