# Platform FAQs

### How do I delete my data?​ <a href="#how-do-i-delete-my-data" id="how-do-i-delete-my-data"></a>

#### Deleting your organization​ <a href="#deleting-your-organization" id="deleting-your-organization"></a>

You can delete your account by going to the settings page from the drop-down menu, triggered by clicking on the profile picture in the top navbar.&#x20;

<figure><img src="https://s.vrgmetri.com/gb-web/portal-docs/assets/img/screenshots/navbar-settings.png" alt=""><figcaption></figcaption></figure>

Once, you are in the settings page, scroll down to `Delete Organization section`, click on`Delete My Account` and confirm to delete the organization data.

![Delete Organization](https://s.vrgmetri.com/gb-web/portal-docs/assets/img/screenshots/delete-org.png)

#### Deleting your Account​ <a href="#deleting-your-account" id="deleting-your-account"></a>

You can delete your account by going to the **profile** page from the drop-down menu, triggered by clicking on the profile picture in the top navbar.

![Navbar profile](https://s.vrgmetri.com/gb-web/portal-docs/assets/img/screenshots/navbar-profile.png)

Once, you are in the profile page, click on `Delete My Account`, and confirm to delete your data.

![Delete Account](https://s.vrgmetri.com/gb-web/portal-docs/assets/img/screenshots/delete-account.png)

### Is GMetri WCAG AAA compliant?​ <a href="#is-gmetri-wcag-aaa-compliant" id="is-gmetri-wcag-aaa-compliant"></a>

According to the [WCAG guideline page](https://www.w3.org/WAI/standards-guidelines/wcag/#for/),

WCAG is primarily intended for:

* Web content developers (page authors, site designers, etc.)
* Web authoring tool developers
* Web accessibility evaluation tool developers
* Others who want or need a standard for web accessibility, including for mobile accessibility

GMetri Platform is **WCAG AAA** compliant. AAA refers to the highest level of success criteria.

To understand different levels of conformance, head [here](https://www.w3.org/TR/WCAG20/#conformance/).

### Does GMetri Collect PII?

PII, or personally identifiable information, could include social security numbers, credit scores, credit card & payment info, birth dates, health information, etc.

GMetri does not collect any PII, nor does it need any PII for its functioning.

### Whenever I type anything on Firefox (Desktop mode), 3D scenes start behaving strangely

This happens when QuickFind is enabled in Firefox. You can disable the "Search for text when you start typing" setting from here:

<figure><img src="https://2186043722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mgll1jjQMRTVj7p6n7g%2Fuploads%2FjmPe3LYNgwItXWw1pau7%2Fimage.png?alt=media&#x26;token=c9c14e2e-be8a-4339-8ad0-15079eaa2161" alt=""><figcaption><p>Firefox QuickFind setting</p></figcaption></figure>

### How do I open my link in all browsers (even unsupported ones)?

Disable "Open only in supported browsers" in Setting > Preferences

<figure><img src="https://2186043722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mgll1jjQMRTVj7p6n7g%2Fuploads%2FmtDBGUF4XyVqXnFGWJCL%2Fimage.png?alt=media&#x26;token=02dd01d4-4ecb-43db-8e6c-bc210eee68bc" alt=""><figcaption><p>"Open only in supported devices" option</p></figcaption></figure>

This will ensure you get this "Continue Anyway" button in the deployment link

<figure><img src="https://2186043722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mgll1jjQMRTVj7p6n7g%2Fuploads%2FAUyJpD6DpBZe9wY1GeQP%2Fimage.png?alt=media&#x26;token=0a8413fb-c226-4a30-a1de-e16724e2fb18" alt=""><figcaption><p>Continue Anyway option</p></figcaption></figure>

### My assets disappear when I refresh the Editor. Also, there's no save button. What's happening?

A GMetri experience can consist of many scenes. When you open the editor, you always land on the *first* scene. Ensure that you are on the scene that you want by selecting it from the [Structure Panel](https://docs.gmetri.com/metaverse/build/portal#portal-overview).

The Editor doesn't have a save button because everything you do in the editor is saved real-time (like Google docs).

### What is my Workspace Slug?

Workspace slug refers to the 6-character string you see after `https://portal.gmetri.com/`, after you log in. In the screenshot below, the workspace slug is `rnghud`.

<figure><img src="https://2186043722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mgll1jjQMRTVj7p6n7g%2Fuploads%2Ft6C4g6zzWvxsT8kz6C5g%2Fimage.png?alt=media&#x26;token=142afb25-1566-4815-ac6d-5ef409d77219" alt=""><figcaption><p>Workspace Slug</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.gmetri.com/platform/platform-faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.